NDIS transport and support, booked the same day
Zoomly is a marketplace app. You pick the vehicle and the Support Partner, you see the price before you book, and there is no waiting a fortnight for a roster.
- NDIS funded
- On demand
Zoomly lives in your pocket
Book a ride, book a Support Partner, or book both. See who is free right now, watch them on the way, and rebook the good ones with one tap.
Not ready to download? Tell us what you need and we will come back to you.
What we kept running into
We kept hearing the same complaint from different people, all of them worn down by something that was supposed to be making life easier.
Booked out till the 14th.
You plan your life around when someone is free, instead of the other way around. Can we go today is not a question the system can answer.
Cancelled at 8am.
The Support Partner who pulls out. The agency that sends someone new every fortnight. You were told it was reliable. You have learned otherwise.
Told your story four times this month.
Multiple providers, multiple sign ups, nothing joined up. Coordinating your own support is a job nobody applied for.
Almost none of it is a technology problem. Somebody decided support gets rostered a fortnight ahead. Somebody decided a cancellation at eight in the morning becomes your problem to solve. Those are decisions, and decisions can be made differently.
The goal in your plan was never “access the community”. It was the life behind it.
Three ways to get there
Three things the app does. Pick the one that matches your day.
1. Find a Support Partner
See who is free, match on what matters to you, and book. Including the morning your regular pulls out and you need somebody today.
How matching works →2. Post a job
Say what you need and let the network come to you. Better when you are flexible on who, or when what you need is a bit particular.
How posting works →3. Book a ride
On demand, accessible, NDIS funded. Driven by a trained Support Partner who comes in with you, not a rideshare driver having a go.
How transport works →Transport and support can also sit in one booking. One profile and one invoice, with the same person from your door and back again. See combined bookings.
Four steps, then you are out the door
Tell us once.
One profile. You give it once and it travels with you.
See who is free.
Real availability, right now.
Book it.
You will see who is coming and when.
Get there.
Track it. Rate it. Rebook the good ones.
In their words
In their own words. No polish, no editing.
My Support Partner pulled out at ten to eight. I booked someone on the app and she was at my door by nine. I still made the appointment, which has never once happened before.
I used to spend Sunday nights ringing round to fill the week. Now it takes about a minute and I can see who is actually turning up.
The bit I did not expect was being able to pick the same person again. Marcus knows how I like the chair loaded, so we do not have that conversation every time.
Then there is what it costs you*
Zoomly takes nothing. Your NDIS funding pays for the support at the published price guide rate, the same as it would anywhere. There is no service fee, platform fee, booking fee or subscription on top of it.
- No percentage skimmed off your plan
- Nothing to pay to browse, to be matched, or to keep an account open
- The rate is on the Support Partner's profile before you book
An hour of your plan that goes into a platform fee is an hour of support you do not get. So we do not charge one.
*Cancellation fees may still apply, in line with our Cancellation and Rescheduling Policy.
Why it holds up
Four things we do before a Support Partner takes a booking.
Trained for you
Our own program, finished before a first booking rather than after it. The Code of Conduct, safe support, incident reporting and vehicle safety.
Vetted, properly
NDIS Worker Screening Check, police check, working with children where relevant, and licence and vehicle checks for anyone driving.
Available today
You can see who is free before you book, and the booking is confirmed on the spot.
One profile, one place
Give your information once. Your preferences travel with you from one booking to the next.
The things people ask before they book
Things go wrong sometimes. This is what we do about it.
What if they cancel on me?
You see it straight away, and you see who else is free for that window rather than starting the ring around again.
Do I need an NDIS plan?
At pilot stage, yes. As the platform grows so will the ways you can pay for it.
Can you take my wheelchair?
Tell us in the booking and we only match you with a vehicle and a driver signed off for it.
What if nobody is free?
At pilot stage the network is small, so some windows will not have a match yet. You see that straight away rather than after a wait.
Tell us what you need
Whether you are after a lift, after support, or after work, this is the fastest way to reach a human. Fill it in and someone comes back to you.
Booking for someone else?
Families, support coordinators and plan managers use Zoomly to get a booking done in seconds. Trained, vetted Support Partners who turn up, and it stays off your desk.
Do the work, on your terms
Support Partners set their own hours and pick their own jobs. If you drive, you can take transport bookings and combined bookings too, which means more work and better rates.
