Privacy Policy

Zoomly ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store and protect your personal information when you interact with us, including through our website https://www.zoomly.au, mobile app, services, or when you contact our team.

1. What We Collect
We may collect personal information such as:
‍
✔ Name
✔ Contact details (phone, email, address)
✔ Date of birth
✔ Information relating to disability support needs (only where relevant to our services)
✔ Details of your enquiry or service request
✔ Driver and vehicle information (if applying to become a Zoomly driver)
✔ Location data (from the app with consent)
✔ Technical data (e.g., device, browser, IP address)

2. How We Collect It
We collect information when you:

✔ Visit our website or use our mobile app
✔ Submit an enquiry, booking, or expression of interest
✔ Apply to become a Zoomly driver
✔ Subscribe to newsletters or promotional materials
✔ Interact with us on social media or respond to campaigns
✔ Communicate with our team by phone, email, or in person

We may also collect data from third parties with your consent (e.g., support coordinators, referring providers).

3. Why We Collect It
We collect your personal information to:

✔ Provide safe and accessible transport services
✔ Process enquiries, bookings, or applications
✔ Communicate with you about services or opportunities
✔ Improve our website, app, and user experience
✔ Comply with NDIS and regulatory requirements
✔ Send targeted communications (only where you have opted in)

4. Disclosure of Information
We do not sell your personal information. We may share your information with:

✔ Our trusted staff and support team
✔ Partner organisations assisting with service delivery
✔ IT service providers (hosting, app development, email systems)
✔ Legal, regulatory, or emergency services where required by law

Where data is stored or processed by third parties (including overseas providers), we ensure appropriate safeguards are in place.

5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. These steps include:

✔ Secure servers and encrypted platforms
✔ Access restrictions for staff
✔ Regular audits and updates to security systems  

6. Your Rights
You have the right to:

✔ Access the personal information we hold about you
✔ Request corrections or updates
✔ Withdraw consent for direct marketing
✔ Make a complaint about how we’ve handled your data

To exercise any of these rights, contact us at:
📧 [hello@zoomly.au]
‍📞 [1300 918 981]

7. Cookies & Analytics
We use cookies and third-party analytics tools (e.g., Google Analytics, Meta Pixel) to understand website traffic and improve our services. You can opt out via your browser settings or relevant platforms.  

‍8. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available at https://www.zoomly.au.

Contact Us If you have any questions, feedback, or concerns about this Privacy Policy or how we handle personal information, please contact:
‍
‍Zoomly Privacy Officer
📧 info@zoomly.au
🌐 https://www.zoomly.au
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